To be eligible for a return:

• The product must be unused and in original packaging
• Proof of purchase must be provided
• Return request must be made within 7 days of delivery

Certain items are not eligible for refunds:

• Opened or used cosmetic products
• Items purchased on clearance or sale
• Gift cards or promotional items

Once your return is received and inspected:

• We will notify you of the approval or rejection
• If approved, the refund will be processed
• Refunds are credited to the original payment method

Processing time may take 5–10 business days.

If you haven’t received a refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank for processing delays

If the issue persists, contact us directly.

We only replace items if they are defective or damaged. If you need an exchange, contact us with supporting evidence such as images of the product.

Email: info@koreancosmetics.lk

Phone: (+94)77 8226 777

Address: NO - 50/1 Ward Pl, Colombo 00700